Training in Communication
In tourism, it is important how a service is provided. In other words, pleasure and destination perception of the guests depend on the type and quality of the service provided. Aside from that, it is necessary that the service is of high quality, for the sake of guests, because of the high competition and wide offers of diverse destinations and tourism providers. With that goal in mind, Futurizam offers a two-day training meant for all tourism workers, for those who are in direct contact with guests, in order to improve their communication skills, thus improving the whole quality of work.
Concept of the training
This training contains two separate wholes:
- Communication and teamwork
- Service oriented toward the guest
Elements covered are:
- Communication skills
- Body language and culture
- Income, promotion, and teamwork
- Ethics and behavior
- Handling complaints
- Service and quality
The training is meant for all tourism workers who have any contact with guests, who work in hotels, guest houses, restaurants, farms, tour operators, tourism organizations and other providers in tourism, with the goal of improvement of necessary skills and knowledge for work with guests.
Teaching is done through lectures, with organizing workshops and active use of audiovisual techniques, as well as practice. Specificity of methodology used during the training is the interactive work in small groups, for the efficiency of the course. It is favorable that the groups are made of twenty to twenty-five attendees, with maximum of thirty. The minimum number of attendees for the realization of the program is ten.
